Solutions Architect (German) – 1Password – Hoorn

  • Hoorn

1Password

What we’re looking for:

  • Communication (& Language): You have excellent written and spoken communication skills in both English and German, with the ability to engage and develop relationships, sharing information effectively across all professional levels.
  • 3+ years of experience in a customer-facing technical role, ideally within a SaaS/Security/Technology environment. 
  • Effective and timely communication skills over email, phone, and video. This position involves significant customer interaction, which should be something you find engaging.
  • Ability to explain complex technical problems in a simple and easy-to-understand way.
  • Experience with various SaaS products and cloud-based infrastructure: Linux, DNS, Docker, Kubernetes, TLS, and command-line interfaces, among others. 
  • Comfort with taking on new technologies and products, adapting quickly, and becoming a resource for your team. 
  • Excellent collaboration skills, with the ability to build positive relationships across the many teams you’ll work with in this role. 
  • Enthusiasm for creating, testing solutions, and identifying the root causes of issues customers face. 
  • Motivation to create effective documentation and refine processes to share knowledge and increase efficiency. 
  • A commitment to continuous learning and expanding your expertise 
  • What you can expect:

  • Work directly with our customers to implement 1Password products like Extended Access Management’s Device Trust, SSO for 1Password, etc. on an average to moderate call load 
  • Collaborate with our friends in Onboarding to plan and execute on implementations
  • Write and manage knowledge-base content for internal use by your team
  • Record videos to share with customers on how to perform tasks if needed
  • Serve as a resource for Go-to-market for questions regarding 1Password and XAM.
  • Work with the rest of your team to create materials for learning about and using 1Password and Extended Access Management.
  • Please note that this job description is subject to modifications and is not an exhaustive list of responsibilities.
  • We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average.What we offer:We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer: Health and wellbeing> Maternity and parental leave top-up programs> Wellness spending allowance> Generous PTO policy > Company-wide wellness days off scheduled throughout the year > Wellness Coach membership> Comprehensive health coverage Growth and future > Company equity for all full-time employees> Retirement matching program> Training budget, 1Password University access, and learning sessions> Free 1Password account (and friends and family discount!) Flexibility and community> Paid volunteer days > Employee-led DEIB programs and ERGs and ECGs> Fully remote environment> Peer-to-peer recognition through Bonusly

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